Plugin Compatibility
Q1. Which plugins are required for the Cryptocurrency Search Addon to work?
Ans: The addon requires data from either Coins MarketCap or Cryptocurrency Exchanges List Pro. You must have at least one of these plugins activated or can also use both for combined search results.
Q2. Is the search box compatible with all WordPress themes?
Ans: Yes, the shortcode works with any WordPress theme. As long as your theme supports standard content blocks or page builder widgets, the search box will display correctly.
Q3. Does the search addon support multilingual plugins?
Ans: Yes, the search bar works with most translation plugins. However, the coin/exchange data itself will always appear in the original source language.
Common Issues and Solutions
Q1. The search box is visible, but no results appear, what should I do?
Ans: This happens when neither Coins MarketCap nor Cryptocurrency Exchanges List Pro is active. Make sure at least one of these plugins is installed and activated so the addon can access data.
Q2. Why are some coins or exchanges not showing in search suggestions?
Ans: Missing results usually mean the connected plugin doesn’t have data for that item. Check if the coin or exchange is enabled inside the main plugin’s settings.
Q3. The search box design looks broken, how can I fix it?
Ans: Theme CSS or page builder styling may override the default design. Switching the layout attribute (small, medium, large) or adding simple custom CSS typically fixes the issue.
Q4. Search results load slowly. What can cause this?
Ans: Slow results are often due to caching plugins or heavy optimization. Clearing cache or excluding the search page from caching usually fixes the delay.
Contact Support
Q1. I need help with an issue not listed here. How can I get support?
Ans. If you have a question or issue not covered in the FAQ, you can contact our support team by logging into your account at my.coolplugins.net and submitting a support ticket. Our team typically responds within 24–48 business hours to help resolve your issue.
